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Shipping and Delivery Policy

Last updated: November 8, 2026

This policy explains how and when we deliver DrHerbo orders.

Delivery locations

We deliver to addresses in India. We currently ship with: Shiprocket, Delhivery, Blue Dart, DTDC, India Post.

Serviceable PIN codes

Delivery depends on our courier partners serving your PIN code. If we cannot deliver to your PIN code, we will tell you before dispatch and cancel the order with a full refund of anything you have paid.

Order processing, dispatch and delivery times

  • Order processing and dispatch: 1–2 business days
  • Delivery after dispatch, metro cities: 2–4 business days
  • Delivery after dispatch, rest of India: 4–7 business days

Business days are Monday to Saturday, excluding public holidays. These are estimates. Orders placed on a holiday or late in the day are processed from the next business day.

Shipping charges

  • Free shipping: free on all orders

The exact shipping charge for your order is shown in the cart and at checkout before you pay.

Free shipping

Free shipping: free on all orders.

Tracking your order

You can check your order’s status on Track Your Order with your order number and email address, or in My Account. We also email you when your order is confirmed and when it is completed.

Delayed shipments

Delivery can sometimes take longer because of weather, strikes, courier delays or other events outside our control. If your order is late, we will keep you informed. If it has not arrived within a reasonable time after the estimated delivery time, contact us and we will trace it with the courier and, if it is lost, send a replacement or refund you in full.

Incorrect address

Please check your address, PIN code and phone number at checkout. If you notice a mistake, contact us as soon as possible: we can change the address only before the order is dispatched.

Undeliverable orders

If the courier cannot deliver your order (for example because nobody is available, the address is incomplete or delivery is refused), it will usually try again or contact you. If the order is returned to us, we will contact you to arrange a new delivery or a refund of the product price.

Damaged shipments

Please do not accept a parcel that is visibly damaged or tampered with, or note the damage when you receive it. Please tell us within 3 days of delivery, with photos of the product and its packaging where possible, so we can resolve it quickly. We will replace the product or refund you, as set out in our Return and Refund Policy.

Customer support

Questions about delivery: care@drherbo.com. See also our Contact and Customer Support Policy.