Return and Refund Policy

Last updated: November 8, 2026

This policy explains when you can return a DrHerbo product and how refunds work. It does not affect your rights under the Consumer Protection Act, 2019.

Personal care, herbal and hygiene products

Our products are applied to the skin, hair or body. Once a pack has been opened or its seal broken, it cannot be resold, for hygiene and safety reasons. This is why the conditions below differ for opened and unopened products.

Return eligibility

Because these are personal care products, we do not accept returns for a change of mind. This does not affect your right to a replacement or refund for products that are damaged, defective, wrong, missing or expired, as described below.

To be returned for a change of mind, a product must be unused, in its original packaging with the seal intact, and with all labels.

Non-returnable products

For a change of mind, we cannot accept products that have been opened, used or had their seal broken. This never applies to products that were damaged, defective, wrong, missing or expired when delivered.

Damaged or defective products

If a product arrives damaged, leaking or defective, we will replace it or refund you, at no cost to you. Please tell us within 3 days of delivery, with photos of the product and its packaging where possible, so we can resolve it quickly.

Wrong products delivered

If you receive a product other than the one you ordered (a different product, size or variant), we will send the correct product or refund you, and collect the wrong product at no cost to you.

Missing products

If an item is missing from your order, contact us. Please tell us within 3 days of delivery, with photos of the product and its packaging where possible, so we can resolve it quickly. We will send the missing item or refund it.

Expired products

If a product is past its expiry or best-before date when you receive it, we will replace it or refund you in full.

Return shipping

For change-of-mind returns, the return shipping cost is paid by you. For damaged, defective, wrong or expired products, returns are free of charge.

How to request a return

• Contact us at care@drherbo.com with your order number.
• Tell us which product, and why. For a delivery problem, include photos of the product, label and packaging.
• We will confirm whether the return is accepted and how the product will be collected or should be sent.

Refund eligibility

Approved returns of damaged, defective, wrong, missing or expired products are refunded in full, including any shipping charge paid for those products, unless you choose a replacement. Approved change-of-mind returns are refunded for the product price.

Refund processing time

We issue approved refunds within 7 business days. Your bank or payment provider may take a few more days to show it.

Refund method

Prepaid orders are refunded to the original payment method. For cash-on-delivery orders, we refund by UPI to an ID you provide.

Order cancellation

To cancel an order before it is dispatched, see our Cancellation Policy.

Refund status

We email you when a refund is issued. You can also ask our support team for the status of your refund at any time.

Customer support

• Email: care@drherbo.com
• Hours: 10 am to 5 pm
• Address: mandha bhinda, Chomu 303712, Rajasthan, India

If you are not satisfied with our answer, see our Grievance Redressal Policy.