Frequently Asked Questions

Orders and delivery

How long will my order take to arrive?

Order processing and dispatch: 1–2 business days
Delivery after dispatch, metro cities: 2–4 business days
Delivery after dispatch, rest of India: 4–7 business days

More details are in our Shipping and Delivery Policy.

How much is shipping?

Free shipping: free on all orders

The exact shipping charge for your order is shown in the cart and at checkout before you pay.

How can I track my order?

You can check your order’s status at any time on Track Your Order, using your order number and email address, or in My Account.

Do I need an account to order?

Yes. You can create one at checkout; it lets you see your orders and save your addresses.

Payment

Which payment methods can I use?

Cash on delivery: Pay with cash upon delivery.

See our Payment Policy.

Cancellations, returns and refunds

Can I cancel my order?

You can cancel an order at any time before it is dispatched. We do not charge for cancellations. See our Cancellation Policy.

Can I return a product?

Because these are personal care products, we do not accept returns for a change of mind. This does not affect your right to a replacement or refund for products that are damaged, defective, wrong, missing or expired, as described below.

What if my order arrives damaged, wrong or incomplete?

Please tell us within 3 days of delivery, with photos of the product and its packaging where possible, so we can resolve it quickly. We will replace the item or refund you.

When will I get my refund?

We issue approved refunds within 7 business days. Your bank or payment provider may take a few more days to show it. See our Return and Refund Policy.

Products

How do I know if a product is right for me?

Each product page lists the ingredients, directions and precautions. Please read them, do a patch test before first use, and ask your doctor first if you are pregnant, breastfeeding, have a medical condition or allergies, or take medicines.

Where can I find the expiry date?

On the pack, with the batch number and date of manufacture. The shelf life is also given on the product page.

Your account and privacy

How do you use my personal information?

Only to process your orders, provide support and run this website, as explained in our Privacy Policy.

How do I contact you?

Email: care@drherbo.com
Hours: 10 am to 5 pm
Address: mandha bhinda, Chomu 303712, Rajasthan, India