Contact and Customer Support Policy

Last updated: November 8, 2026

This policy explains how to reach DrHerbo customer support and what to expect when you do.

How to contact us

• Email: care@drherbo.com
• Hours: 10 am to 5 pm
• Address: mandha bhinda, Chomu 303712, Rajasthan, India

Our support team is available 10 am to 5 pm. Messages received outside these hours are answered on the next working day.

What to include

• Your order number, if your question is about an order.
• The email address or phone number used for the order.
• For a damaged, defective, wrong or missing product: photos of the product, the label and the outer packaging.

What we can help with

• Orders, payment, delivery and tracking.
• Cancellations, returns, replacements and refunds, as set out in our Cancellation Policy and Return and Refund Policy.
• Questions about product ingredients, directions and precautions. Our team cannot give medical advice; please speak to a doctor about any health condition.
• Your account and your personal information, as set out in our Privacy Policy.

Delivery problems

Please tell us within 3 days of delivery, with photos of the product and its packaging where possible, so we can resolve it quickly.

If you are not satisfied

If our support team has not resolved your concern, you can raise a complaint with our Grievance Officer. We acknowledge every complaint within 48 hours and give you a complaint reference number. We resolve complaints within 30 days of receiving them. See our Grievance Redressal Policy.

How we treat your messages

We use what you send us only to answer your request and keep a record of it, as described in our Privacy Policy. We will never ask for your card number, CVV, OTP, UPI PIN or passwords.