Quality & Product Information

We want you to know exactly what you are buying. This page explains the information we give for every product and what to do if something is not right.

On every product page

• Ingredients: what the product contains.
• How to use: directions for use.
• Precautions: who should take care and when to stop using the product.
• Storage instructions, where they apply.
• Manufactured by and marketed by: names and addresses.
• Country of origin and net quantity.
• Shelf life.
• Price (inclusive of all taxes) and availability.

On the pack

Check the pack for the batch number, the date of manufacture and the expiry or best-before date. Please do not use a product after its expiry date.

Product information is not medical advice

Our products are personal care and herbal products. They are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, have a medical condition or allergies, or take medicines, please ask your doctor before use. See our Disclaimer.

If something is not right

If a product arrives damaged, looks or smells unusual, or is past its expiry date, please stop using it and contact us. Please tell us within 3 days of delivery, with photos of the product and its packaging where possible, so we can resolve it quickly. We will replace it or refund you as set out in our Return and Refund Policy.