Cancellation Policy

Last updated: November 8, 2026

Customer cancellation

You can cancel an order at any time before it is dispatched. We do not charge for cancellations.

Cancellation before dispatch

• If your order is still awaiting payment, you can cancel it yourself in My Account → Orders.
• Once an order is being processed, contact us at care@drherbo.com with your order number. If it has not been dispatched, we will cancel it and confirm by email.

Cancellation after dispatch

Once an order has been dispatched, it can no longer be cancelled. You can refuse the delivery, or return the products as set out in our Return and Refund Policy.

Cancellation by DrHerbo

We may cancel an order, in whole or in part, if a product is out of stock, we cannot deliver to your PIN code, the price or description was clearly wrong, payment was not received, or the order appears fraudulent. We will tell you why, and you will not be charged for a cancelled order.

Payment refund

Anything you have paid for a cancelled order is refunded in full. We issue approved refunds within 7 business days. Your bank or payment provider may take a few more days to show it. Prepaid orders are refunded to the original payment method. For cash-on-delivery orders, we refund by UPI to an ID you provide.

Non-cancellable situations

• Orders that have already been dispatched.
• Orders that have been delivered (see returns instead).

Customer support

• Email: care@drherbo.com
• Hours: 10 am to 5 pm
• Address: mandha bhinda, Chomu 303712, Rajasthan, India