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Grievance Redressal Policy

Last updated: November 8, 2026

We want to resolve every concern quickly. If you are not satisfied with the answer from our customer support team, or you have a complaint about a product, an order, our website or the way we have handled your personal information, you can contact our Grievance Officer.

Grievance Officer

  • Name: Kanhaiya Yadav
  • Designation: Grievance officer
  • Email: kanaiya@drherbo.com
  • Address: DrHerbo Veda, mandha bhinda, Chomu 303712, Rajasthan, India

How to submit a complaint

  • Email the Grievance Officer, or write to the address above.
  • Include your name, contact details, your order number (if any) and a description of the complaint, with any photos or documents.

Complaint reference number and timelines

We acknowledge every complaint within 48 hours and give you a complaint reference number. We resolve complaints within 30 days of receiving them. Please quote the reference number in all messages about your complaint.

Resolution process

  • We record your complaint and send you an acknowledgement with the reference number.
  • We review it, may ask you for more information, and keep you informed.
  • We tell you the outcome and the action we will take, such as a replacement, a refund or a correction.

If you are still not satisfied

You can contact the National Consumer Helpline (1915, or consumerhelpline.gov.in) or approach the consumer commission under the Consumer Protection Act, 2019.